Data Deletion Instructions

This page explains how to delete the data that d2cinsight (ConsumableAI) has stored about your connected Meta (Facebook) Ads account. There are two ways to do this: disconnect the account yourself, or request full deletion by email.

What data this covers

When you connect your Meta Ads account, d2cinsight stores:

• your Meta access token (encrypted);
• your imported ads and creatives (images, video thumbnails, ad copy / headlines);
• the performance metrics we imported (such as spend, impressions, clicks, CTR, CPM, CPC, ROAS, and video view rates);
• the scores and analysis we computed from that data.

Option 1 — Disconnect (self-serve, immediate)

You can remove the connection to Meta yourself at any time:

1. Sign in to d2cinsight at https://d2cinsight.com.
2. Go to Settings → Connections (or the page where your Meta account is shown).
3. Click Disconnect next to your Meta (Facebook) account.

What this deletes: your stored Meta access token is deleted immediately. After this, d2cinsight can no longer read anything from your Meta account.

Option 2 — Request full deletion (all imported data)

To delete everything we hold from your Meta connection — the access token, imported ads, creatives, and computed scores — email us:

• To: contact@consumableai.com
• Subject: Data deletion request
• Include: the email address associated with your d2cinsight account and your workspace / organization name, so we can verify the request.

What we delete: your Meta access token, all imported ads and creatives, all imported performance metrics, and all scores and analysis computed from them.

Timeline: we complete deletion within 30 days of verifying your request. Residual copies in encrypted backups are purged within a further 90 days as those backups rotate. We will email you to confirm once deletion is complete.

Questions

If you have any questions about deleting your data, contact contact@consumableai.com.